Flexi Travel

Our Flexi Travel Plan offers just enough flexibility for guests to postpone or reschedule their travels with us to a much later date without worries.

Standard Flexi Travel Plan

In the event of unforeseen circumstances, you can postpone your trip to a later date. The remaining amount of your total package cost AFTER DEDUCTING the Cancellation Fees will be held under our 12-Months Flexi Travel Program.

Under this program, you have the options to (1) CARRY FORWARD or (2) TRANSFER the remaining amount to a third party within a 12-Months grace period from the original date of travel. Any additional costs after deducting the credit will be subject to payment. Any unused balance after 12 months will expire.

Covid-19 Extended Flexi Travel Plan (For Covid-19 Affected Bookings)

Due to the Covid-19 crisis, reservations with travel dates between 1 April 2020 to 30 September 2020 will automatically be put on the Covid-19 Extended Flexi Travel Program. This program follows the Standard Flexi Travel Program as well as the following criterias:

  • 1. Guest whose bookings fall under the Extended Flexi Travel Program will have their payments deemed as future credits.

  • 2. The future credits is applicable to guest's future travels until 31 December 2021 or when situation improves and is deemed safe to travel.

  • 3. The future credits is also transferable to guest's own family members, relatives and friends