In the event of unforeseen circumstances, you can postpone your trip to a later date. The remaining amount of your total package cost AFTER DEDUCTING the Cancellation Fees will be held under our 12-Months Flexi Travel Program.
Under this program, you have the options to (1) CARRY FORWARD or (2) TRANSFER the remaining amount to a third party within a 12-Months grace period from the original date of travel. Any additional costs after deducting the credit will be subject to payment. Any unused balance after 12 months will expire.
Due to the Covid-19 crisis, reservations with travel dates between 1 April 2020 to 30 September 2020 will automatically be put on the Covid-19 Extended Flexi Travel Program. This program follows the Standard Flexi Travel Program as well as the following criterias:
1. Guest whose bookings fall under the Extended Flexi Travel Program will have their payments deemed as future credits.
2. The future credits is applicable to guest's future travels until 31 December 2021 or when situation improves and is deemed safe to travel.
3. The future credits is also transferable to guest's own family members, relatives and friends