Before I Book

Your step-by-step guide for informed and confident travel planning!

Before I Book

1. Why should I book with Borneo Eco Tours?

In the recent years, there has been a rise in the number of illegal tour operators and tour guides in Borneo. However, you can rest assured that Borneo Eco Tours is a LICENSED tour operator in Borneo (License Number: KKKP2277). All of our tour guides are certified with a GOLD badge. Our boats (Small Ship License) and vehicles (Bas Persiaran Permit) are also licensed and insured. All licenses are authorised by the Ministry of Tourism and Culture Malaysia.


2. Are these trips good choice for solo travelers?

Absolutely. Our tours tend to attract a great mix of solo travelers, families, friends, etc. we can often match you up with another group traveling on the tours so long as it lines up with your dates and tour availability


3. What is a single supplement?

A solo traveller is charged with a single supplement which is a premium charge in order for him/her to have a room all to his or herself. Nearly every hotel and tours are based on double occupancy, which is why solo travellers will need to pay the single supplement rate. This is to compensate the hotel for losses incurred as only a single person is using the room and service.

Please take note that our bookings require a minimum number of 2 adults simply because the prices of room, transfers and day tours are quoted based on twin sharing, and in order to cover the extra cost that is meant for 2 adults, an additional charge of 100% is applicable for a single traveller.

However, this premium charge can be avoided if you bring another travelling companion with you during your travels.


4. Are tour dates flexible?

YES. Please write to us to arrange your preferred departure dates for a minimum of two travelers subject to availability of guide accommodation guides. SUBJECT TO AVAILABILITY.


5. Do you offer discounts to children?

Yes, we offer discount for children, but only for some of the published tours up on our website. The special rate given depends of the child's age (based on their BIRTH YEAR, not birth month) and also on the type of service that's being offered.

The following discounts apply to tours to Sukau Rainforest Lodge ONLY:

Children age 3 and below - Free
Children aged 4 to 11 may share a room with ONE adult - 25% discount
Children aged 4 to 11 may share a room with TWO adult - 50% discount
Children aged 12 and above pay full price.
Contact our tour consultant for further information.


6. What are the accommodations like?

Most hotels have private baths, hot water and clean, comfortable rooms except in instances like Laban Rata climbing hut on Mount Kinabalu or rural-family run guesthouses. We also strive to use charming accommodations that are locally owned and characteristic of that area.


7. Can I book extra nights of hotel accommodation before or after my tour?

YES. Simply get in touch with our tour consultant to make necessary arrangement at info@borneoecotours.com.


8. Is it best to pre-book the tours or should I wait until I arrive at my destination?

Generally we do last minute booking but this highly dependent on tour availability. To put your mind at ease we suggest that you pre-book at least two weeks in advance for tours that involve accommodation.


9. Can I extend and change my stay?

Absolutely. Let us know how you would like to customize your trip and we will do our best to accommodate you.


10. How can I customize my tour?

This can be done by emailing us directly. If you wish to have a combination of several tours, mention this in your enquiry and we will arrange a tailored itinerary to fit your interests.


11. What happened should I have an emergency, and I can't proceed with the tour? Can I postpone the dates?

This can be done, however Do take note of our terms and conditions as several conditions do apply shall amendment or postponement occur. This is because we have prearranged fees and payment in order to secure your reservation. SUBJECT TO AVAILABILITY.


12. How often are the tours conducted?

All of our tours are conducted daily including weekends and public holidays unless stated otherwise. All tours must be pre-booked in advance to secure preferred travel dates and accommodation.


13. How far in advance should I make a booking?

It may take some time to make all the necessary arrangements for a tour package, as our tour consultants must reserve each service individually with our suppliers and personalise your itinerary accordingly.

Due to the limited number of accommodation during the peak travel periods and festivals, we recommend that you book our tours 6 months to a year in advance.

If you are requiring very specific dates for your holiday, we highly recommend that you book 12 months in advance.


14. What is your group size?

As much as possible, we will try to control the group size so that it will not be too overcrowded. However, it is challenging especially during peak seasons.

Additionally, we have no control over the number of tourist visiting to the tourist attraction area, for example Selingan Island (Turtle Island), Sepilok Orang Utan Rehabilitation Centre, Gomantong cave etc. Nonetheless, the rangers and guides will always make sure that there is a rotation so that all guests will have the chance to see the animals, or egg laying process in turtle island.

Please note that our group size may follow our vehicle size. For Sandakan we have 8, 14, 17, 25 and 32 Seaters vehicle. As for the trip to Sukau, we carry a maximum of 12 persons on our speedboats, and 8, 16 and 25 seaters boat for our river cruise in Sukau Rainforest Lodge (SRL). In Kota Kinabalu, we have 8 & 25 seaters vehicle. Our tours is with 1 guide and 1 captain.


15. What currency do you charge in?

All of our tour packages and services are priced in Malaysian Ringgit (RM/MYR).


16. Are tour packages booked via www.borneoecotours.com refundable?

Unless otherwise stated, the following refund policy applies:

Accommodation: A 100% NON-REFUNDABLE DEPOSIT of the total accommodation cost is required to confirm reservation of accommodation at Sabah Park/National Park i.e. Selingan island chalet, Kinabalu Park accommodation, Laban Rata Resthouse, Poring Hot Springs accommodation and Tunku Abdul Rahman Marine Park accommodation.

Tours: Hotel, carriers, restaurants and service contractors will impose cancellation fees depending on the circumstances of the cancellation.

Such cancellation fee(s) may vary upon Third Party Suppliers or other suppliers’ conditions. If you cancel any Product (including any element of a Package) you may incur cancellation charges from the Third Party Providers supplying the cancelled Travel Product and you agree to indemnify Borneo Eco Tours (and any related parties) for any fees or charges incurred by them in relation to your cancellation.

A cancellation will only be effective when we receive written confirmation of the cancellation.

Please be informed that our refund process will take about 14-30 working days.


17. Can I have an extension of my payment?

Unfortunately full payment MUST be paid for all confirmed tour packages.


18. Does Borneo Eco Tours promote sustainable tourism?

Borneo Eco Tours is a low impact tour company with our own in-house "green policies" and Code of Practice. An in-house Green Force team was set up to monitor our green practices. These include supporting hotels and restaurants that respect the environment, support ecotourism education and employ guides who are well versed in local cultures and the environment.

We are ecotourism pioneers in helping local communities in Sabah through our non-profit organisation, Borneo Ecotourism Solutions and Technologies (BEST) Society. Projects include medical camps, supply of water tanks, and providing assistance to produce and promote Virgin Coconut oil and building capacity through developing community based ecotourism CBET projects and training.


19. Are flights arranged by Borneo Eco Tours?

We DO NOT arrange international flights to or from our destinations, however upon request, we can help you book domestic flights based on your tour itinerary. Please visit our Flights Info page for more information.


20. What is the most appropriate type of luggage to bring?

There are no available guidelines on type of luggage at this moment. However you are advised to travel light especially if you are travelling to Sukau and Islands in the West coast. For travel to Selingan Island, guests are advised to bring the suitable luggage for short overnight stay.


21. Will somebody pick me up from the airport upon arrival? If yes, how will I identify the person when I reach the airport arrival hall?

YES, most of our tour packages include airport transfer (pick-up and drop off). Please consult us through email on your arrival/departure time so we could make the necessary arrangement for you.

Our tour guides can easily be identified as they are wearing Borneo Eco Tours uniform with our logo while holding a placard bearing your name.


22. Do I need to call Borneo Eco Tours if my pick up location changes?

Yes. You must call us to change your pick-up location. We cannot process last minute pick-up changes online, so please call our hotline at +6088 438 300 if you would like to change your pick-up location

Please note that all pick-up locations and phone numbers are listed in your tour itinerary and pre-travel notes, which are sent to you via email.


23. What type of transportation is used?

Our tours utilize vans/coach to provide travelers with the safest and most efficient transportation in each area.


24. What are the tour guides like?

Our tour leaders have outstanding performances. They are fluent in English and Malay, and often able to speak other native dialects as well. Our tour guides holds official guide license after fulfilling a government training program.

Click HERE to get to know our tour guides


25. What are your operating hours?

We are OPEN from Monday to Friday – 8AM to 6PM; Saturday – 8AM to 12PM (GMT +08); and CLOSED on Sunday and Public Holidays.


26. How can I contact Borneo Eco Tours?

You can contact us via:

Please click here for more contact information.


27. When is the best time to go on a birding tour?

Borneo is blessed with a vast array of bird habitats and the best time to visit our feathery friends is from March to October! Find out more about our birding tours here.


28. Are your tours suitable for children?

Most of our tours are suitable for all ages. You can refer to the Physical Level of each tour, which are indicated with 1 (Easy); 2 (Medium); and 3 (Strenuous). Strict adult supervision is required at all times to ensure the safety of children throughout the tour.


29. What are the age restrictions on your tours?

Most of our tours are family friendly, so there are no age limits. Do take note that some of our adventure/trekking tours are of strenuous level and requires a certain level of fitness. Please refer to the Physical Level of each tour, which are indicated wit 1 (Easy), 2 (Medium); and 3 (Strenuous). Strict adult supervision is required at all time to ensure the safety of children throughout the tour.


30. How physically active are your tours?

Please refer to the Physical Level of each tour, which are indicated wit 1 (Easy), 2 (Medium); and 3 (Strenuous).


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