Cancellation Policies

For detailed information on our cancellation policies or for any assistance, please refer to our terms and conditions or reach out to our customer support team.

Cancellation Policies

1. What should I do if I need to change or cancel my booking?

Please contact your Tour Consultant as soon as possible if you wish to change or cancel your booking. Any cancellation requests must be submitted to us in writing via email. We regret that we are unable to issue a full refund for cancellations. Please refer to our Cancellations Policy to know more.

2. What is your cancellation policy?

Unless otherwise stated, the following cancellation policy applies :

Accommodation: A 100% NON-REFUNDABLE DEPOSIT of the total accommodation cost is required to confirm reservation of accommodation at Sabah Park/National Park i.e. Selingan island chalet, Kinabalu Park accommodation, Laban Rata Resthouse, Poring Hot Springs accommodation and Tunku Abdul Rahman Marine Park accommodation. A fee will be imposed if any amendment, cancellation or number of person or room reduced is made after booking is confirmed.

Tours: Hotels, carriers, restaurants and services contractors, will impose cancellation fees depending on the circumstances of the cancellation. The following Cancellation Fees will be charged to you through Borneo Eco Tours Sdn. Bhd. and the remainder will be refunded.

  • More than 31 days prior to arrival: 10% cancellation fee of the total package price
  • Less than 30 days prior to arrival: 50% cancellation fee of the total package price
  • Less than 14 days prior to arrival: 100% cancellation fee of the total package price

Such cancellation fee(s) may vary upon Third Party Suppliers or other suppliers’ conditions. If you cancel any Product (including any element of a Package) you may incur cancellation charges from the Third Party Providers supplying the cancelled Travel Product and you agree to indemnify Borneo Eco Tours (and any related parties) for any fees or charges incurred by them in relation to your cancellation.

Please be informed that our refund process will take about 14-30 working days.

In the event of unforeseen circumstances, you can postpone your trip to a later date. The remaining amount of your total package cost AFTER DEDUCTING the Cancellation Fees will be held under our 12-Months Flexi Travel Program. Please visit this page for more info.

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