General Information FAQs

Check Out Our Frequently Asked Questions (FAQs) for essential information on everything from booking procedures to safety measures.

General Information FAQs

1. When is a good time to visit Borneo?

Borneo is a tropical paradise that attracts visitors all year-round. Sabah is commonly known as The Land Below The Wind due to its strategic location just beneath the typhoon belt and is protected from cyclones. Borneo has two types of seasons: the dry season, which starts from March to September; and the wet season, which lasts from October to February. That said, these seasonal periods are becoming less distinct and there is no significant division between the two. You can expect sunshine in the morning and rain in the afternoon or evening, which generally last a few minutes to hours. There’s no such thing as bad weather in Borneo, only pure excitement and adventure!


2. Will my cell phone work while in Borneo

This is a good question for your cell phone service provider. You’ll want to check with your service provider regarding international coverage and make sure you understand exactly what you’ll be charged for making calls and, if you have a smart phone, for using data (email/internet). Another option is to buy a local SIM card once you are in Borneo if you do have an unlocked phone.


3. What is the time zone in Borneo?

Borneo is in the Malaysia Time Zone (MYT), or UTC+08:00


4. Is it safe to travel in Borneo?

Yes. Borneo in general is a safe destination with relatively low crime rates. Visitors should exercise the usual precautions – not walking alone at night, not leaving valuables such as cameras and smart phones on display, using registered and licensed taxis and many more. For the latest safety and security information, please see your government’s travel advice, Sabah Tourism Board’s Advisory and our Travel Advisory.


5. What kind of climate should I expect?

Borneo has an equatorial climate, which means it is generally hot and sunny all year with a relative humidity of around 80%. The average temperature in the lowlands is 32°C, while in the highlands it is around 21°C. Temperatures remain stable throughout the year, giving the climate a sense of uniformity on a day-to-day basis.


6. Do I need a Visa to enter Malaysia?

Visitors from most countries are not required to obtain a visa and receive an immigration stamp upon arrival at the airport or other entry points. Nationals of Australia, United Kingdom, Canada, United States of America and Other European Union are EXEMPTED from obtaining visa for visits NOT exceeding 90 Days (3 Months).

To find out more which countries have visa-free entry and the length of stay allowed, please visit the Immigration Department of Malaysia website.


7. What's the passport validity to enter Malaysia?

To enter Malaysia, a passport or internationally recognised travel document must be VALID for more than SIX (6) months from date of entry.


8. What are the requirements to enter Malaysia?

Malaysia's Immigrations Department set the following requirements for a visitor to enter Malaysia.

  1. Valid passport of 6 months validity
  2. Valid Visa
  3. Valid return tickets and sufficient funds for you to travel
  4. Arrival / Depature card completed

9. Is US Dollar accepted?

The Malaysian Ringgit (RM) is the official currency. It’s a good idea to arrive in Borneo with the local currency RM as that is generally accepted here. However if you only have US dollars with you, you can exchange this easily as all money changers accept any major currency, so you’d be fine with US dollars, Euros, sterling, etc. You can also order Ringgit from your bank before you travel. Note that torn and old US dollar notes are not generally accepted in Borneo. Make sure to bring crisp, untorn and unmarked bills with you for exchange. Upon arrival, you should plan to exchange your money at bank for good exchange rates.


10. Are there ATMs available?

Banks in Borneo are linked to networks such as PLUS, Maestro, Cirrus and many more. You can withdraw cash at local ATMs 24 hours a day. ATMs are readily available in the city, major shopping malls, airports and some rural towns.

For safety reasons, DO NOT go to the bank alone. Please bring a friend along with you. Always be alert of your surroundings and on the lookout for snatch thieves and other suspicious people/activity around you.


11. Are credit and charge cards widely accepted in Borneo?

Yes. Visa, MasterCard and American Express credit cards are widely accepted in shopping malls, hotels, resorts and when eating out in modern restaurants. Retail outlets often have a RM20 – RM50 minimum charge for paying with a credit card and levy a 2-3% fee for using a credit card.

However, ALWAYS be ready with Cash as some stores, restaurants or establishments DO NOT accept credit cards as a mode of payment.


12. What are the public holidays? Will our trip or tours be affected by Public Holidays?

Please visit this http://www.officeholidays.com/countries/malaysia/ to know about Malaysia’s public holidays. Our reservation office is closed only on Public Holidays observed by the State of Sabah. Our tours will operate as usual.


13. What kind of electrical travel adaptor will I need?

The electricity supply is 230/240 volts at 50/60 hertz. The 3-pin electrical sockets used in Borneo are similar to those used in Britain.


14. What are the toilets like in Borneo?

You’ll find a lot of squat-style toilets in Borneo, particularly in public bathrooms. Western-style seated toilets are the norm in hotels and guesthouses. You may be expected to flush using water from a plastic bucket. Toilet paper is often unavailable in public toilets, so keep a stash handy. In urban areas you can usually discard used toilet paper into the bowl without causing clogging, but if there is a wastepaper basket – as there often is in rural toilets – it’s meant to be used.


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