Borneo Eco Tours Client's Personal Data Protection Policy

Here at Borneo Eco Tours, your privacy is important to us, and it is part of our principle to respect it with regards to any Personal Data we may collect from you across any of our channels such as our website, BorneoEcoTours.com, social media sites and any other sites that we own.

By observing and acting in accordance with all applicable legislation, including the Malaysian Personal Data Protection Act (PDPA) 2010 and the EU General Data Protection Regulation (GDPR) 2016, Borneo Eco Tours is committed to ensuring the Personal Data you share with us is secured.

As our Client, please take some time to review our Privacy Policy notice. By using the services that we offer and our website, you are consenting to the use of your Personal Data which you provide us as described herein. How your personal data will be processed and managed by Borneo Eco Tours is also included in this notice.

By continuing the use of our website and services, you are accepting our practices around Personal Data and Privacy. If you should have any inquiries with regards to our Privacy Policy, please get in touch with our Data Protection Officer.

The Type of Personal Data We May Collect from You

The Personal Data includes but is not limited to the following:

  • Full name
  • Gender
  • Age
  • Date of Birth
  • Occupation
  • Nationality
  • Information for identity verification: Passport number or identity card number
  • Contact details: Email, phone number and home address
  • Payment details: Banking information and credit card details
  • Travel preferences
  • Insurance details
  • Dietary requirements
  • Medical records
  • Comments, feedback and trip evaluation

Travel details including:

  • Flight information: Airlines, flight number, time of arrival and departure
  • Travel period
  • Check-in and check-out dates
  • Number of rooms requested
  • Pick-up and drop-off time and dates
  • Number of passengers
  • Name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers

The Personal Data or information that is provided should be by you or someone on your behalf who you have authorised to make or inquire about a booking from us. We obtain consent by:

  • Written permission via email, online booking form, fax, mail, social media;
  • Third-Party consent (i.e. from the travel agent on your behalf, or the passenger/traveller booking on your behalf to whom you have provided your Personal Data or information for such purpose);
  • Verbal permission

Purpose of Collecting Your Personal Data

Your Personal Data that we collected shall be used for:

  • Making your travel, accommodation and tour bookings
  • Determining your eligibility for the products and services
  • Providing customer service and support
  • Ensuring your safety and security during your time with us
  • Preparing your travel itinerary, invoice and processing transactions
  • Communicating with you about our services, products and offers
  • Improving our services, product offerings and content
  • Providing updates, analysing site usage and trends
  • Carrying out internal accounting of our business
  • Daily operations and administration of our services and facilities with regards to the products provided to you
  • For any other purposes that is required by any regulation, law, guidelines and/or relevant authorities.

Your Personal Data is collected by fair and lawful conducts, with your knowledge and consent. We will also inform you as to why we are collecting your Personal Data and how it will be used.

How is Your Personal Data Protected?

Borneo Eco Tours respects the security and integrity of your Personal Data. We do not share any of our client’s personal data publically or with third-parties, except when the law requires it.

We will only retain your data collected for as long as necessary to provide you with the service you have requested. You may however, have to provide your Personal Data to us again on occasion where it has been deleted.

As our Client, all your Personal Data is stored in protected databases at addresses that are secure to prevent unauthorised access, which are protected by encryption mechanism, firewalls and passwords. However, data that is transmitted over the internet cannot be guaranteed to be fully secured. Although we take every step to ensure that your Personal Data is protected, please take caution when you transmit your Personal Data over the Internet.

The access to your personal and private data is limited to only the authorised employees of Borneo Eco Tours, and also any of the Third-Party suppliers who require your information for the travel services and other services you have requested for. This includes any services you purchase through Borneo Eco Tours or services that we arrange on your behalf such as transportation services, hotel and other accommodations, tour activities, special diet requirements, and tour guides.

Our policies and procedures with regards to Personal Data and Privacy Protection is informed to our employees, Third-Party suppliers as well as other partners. We also require strict compliance towards the Privacy Policy to ensure your Personal Data is always protected. Therefore, unauthorised access and/or disclosure of any of our Client’s information is strictly prohibited.

If you do not consent to the use of your personal data for receiving any Borneo Eco Tours services and marketing materials, kindly inform us and we will proceed to remove your details from our systems. In not doing so, we take it that you confirm that you agree and accept the terms in our Personal Data Privacy notice.

How Long Will My Personal Data Be Kept In the System?

Your Personal Data will be kept no longer than necessary, which means that we will retain your Personal Data information until we have no more use for it.

Typically, all Personal Data will be stored until the end of a tour, or when our service is no longer needed by the Client. However, it is necessary for us to retain certain information especially for the purpose of carrying out our internal accounting report, which can last up to seven years due to government requirements for the Revenue Department. There is also a possibility of retaining Client’s booking information for up to 10 years for possible claims.

The information that we will retain are:

  • Full name
  • Nationality
  • Occupation
  • Birth date
  • Gender

Any information other than the ones mentioned above will be deleted from our systems.

Personal Data will also be retained through Cookies base on customer consent. Read our Cookie Policy for more details.

What Are the Consequences of Failing to Provide My Personal Data?

By not providing us with the Personal Data that we request from you, we may not be able to deliver the services you requested for, which may unable you to complete your transaction with us, take part on our tours and transfers, as well as purchase items from our store; just to name a few. If you have paid a deposit but later refuse to provide us with the necessary Personal Data which we require from you to enable us to process the booking (e.g. tour package(s) which requires your passport details), we will not be able to proceed and may need to cancel your booking. A refund will then be given to you based on our cancellation terms.

Should you have any questions with regards to providing your Personal Data when booking or dealing with BorneoEcoTours.com, please get in touch with us. Your Personal Data is not collected unless it is provided to us, which means that you can still contact us, or visit and browse our website without having to provide your Personal Data or information to us.

Will I Be Able to Access My Information? Whom Do I Contact?

As our Client, you can request access to, or the right to view, update, and/or correct your Personal Data, with subject to certain limitations. To do this, email us at dpa@borneoecotours.com or fill up our online contact form at www.BorneoEcoTours.com.

If you would like to review or verify the Personal Data or information you have provided to us, determine whom your Personal Data was disclosed to, amend or to delete any Personal Data information, please get in touch with us in writing.

As our Client, you may withdraw your consent to our use of your Personal Data anytime for a reasonable purpose, with subject to legal restrictions and in compliance with the General Data Protection Regulation.

By refusing or withdrawing your consent for any purpose that requires us to execute our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you with the product or service you have requested for.

The Privacy Policy of our agency partners and other Third-Parties may differ from ours. So, if you have booked through any Third-Party or agents, you will need to get in touch with that booking agent or the agency with regards to the access, amendment, or deletion of any Personal Data information of yours which they may have.

Privacy Policy Changes

We reserve the right to change this Privacy Policy from time to time as law requirements and our business may change. Any changes with regards to the policy will be posted on our Privacy Policy page.

With this, you acknowledge and agree to the terms and conditions of our Privacy Policy and consent to the use of your Personal Data in the manner and also for the purposes specified in the Privacy Policy.

How to Contact Us?

Write in to us at dpa@borneoecotours.com or call us at +6088-438300