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Front Office Assistant

This position is required to assist in managing the daily operation of the Lodge's Front Office Department with high standards of customer service.

Number of vacancy : 1

Location :

RESPONSIBILITIES

Good understanding of people and has a genuine interest in customer service.
To carry out guest check in/out.
To collect all bills from beverage sales. Kadai items sales, tour voucher, and other voucher as per issued by the HQ.
Ensure outstanding invoices are sent immediately and to follow up outstanding bills regularly.
To carry out data processing in Sure System.
To handle bill settlement/reconciliation and collect payment from the guest, including tourism tax.
To liaise with Account Department regarding petty cash management.
To keep record of sales money, either through cash or credit card.

JOB REQUIREMENT

Fluent in English and Bahasa Malaysia.
Good interpersonal skills.
High school level reading and writing skills.
Well organized and able to prioritized in a busy environment.
Understand occupational Health and Safety standards.
Sound knowledge about point of sales (POS) system.
Well groom and professional appearance.
Able to work shift, weekend and during public holiday.
Solid written and verbal communication skills
Excellence customer service skill
Ability to be resourceful and proactive when issues arise.

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Working Hours

Mon-Fri : 0800-1700 or 0900-1800
Sat : 0800-1200

Dress Code?

Casual and Uniform

Benefit?

Medical, travel, allowances, free parking, annual leave, free training

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