While On Tour

Discover insider tips, must-know information, and exclusive experiences to make the most of your travel adventure!

While On Tour

1. How much should I tip?

Tips are NOT included in the tour and package price. Tipping is not mandatory in Borneo but will be greatly appreciated by the guides and captains.

Our guests often ask us whether or not they should tip their guides and captains. You can use tipping to reward exceptional service, particularly for those who go the extra mile and work beyond the normal eight hours day. This will encourage those providing the service to continue doing so for you and others.

For general guidance, you can tip your guide and captain RM10 – 20 ($3 – 5) per person per day. For Specialist Guides, you can double the tipping amount to RM20 – 40 ($5 – 10) per person per day DEPENDING on the expertise, level and quality of service provided.

You can also show appreciation by leaving a TripAdvisor or Google+ review and naming your guide and captain OR fill in a feedback form at the end of the tour or via email (sent to you after the tour).

2. Is it safe for me to drink tap water in Borneo?

We strongly advise you NOT to drink tap water in Borneo unless it is boiled. However, tap water is safe for cleaning teeth and personal hygiene. In our efforts to reduce waste in Borneo, we highly recommend that you bring your own water bottle to refill along the way.

3. What is included in my tour?

Our tours are INCLUSIVE of:

  • Van, coach or boat transport – and occasionally other forms of transport – as detailed in each specific itinerary
  • Accommodation and meals as detailed in each specific itinerary – included Breakfasts are indicated with a (B), included Lunches with a (L), included Packed Lunches with a (PL), and included Dinners with a (D).
  • Transfers as specified in each itinerary
  • Entrance fees as specified in each itinerary
  • English speaking guide
  • Our commitment to corporate social responsibility – for every tour that you purchase from us, Borneo Eco Tours and Sukau Rainforest Lodge will contribute RM8.00 per guest and RM4.00 for every international guest who stays at the lodge to our non-profit organisation, BEST Society to carry out various community and environmental projects.

4. What is NOT included in my tour?

Our tours are NOT INCLUSIVE of: 

  • Tipping
  • Airport and other transfers that are not specified in each itinerary
  • Domestic flights (upon request)
  • Some meals that are not specified in each itinerary
  • Optional excursions and sightseeing
  • Travel visas
  • Camera fees
  • Personal expense money
  • Travel insurance and medical fees
  • Other items that are not mentioned in each itinerary

5. Do you provide bottled water during the tours?

No, we do not provide bottled water during the tours. However, we encourage guests to bring their own water bottles during the tour. A water dispenser available in all our vehicles so that guests can refill their water bottles anytime for free.

We are moving towards a single-use plastic free environment. Please join us in this movement by bringing along your own water bottle.

6. Do you provide luggage storage?

If you wish to store your luggage, you can simply drop off your luggage at our Sandakan office or jetty. Please kindly inform in advance shall you wish to store your luggage.

7. What will the meals be like on my tour?

Food in Borneo is not one particular kind of food, but instead a unique culinary spectrum of tastes and textures. Borneo has plenty of simple yet delicious dishes, which are mainly pickled or preserved. The staple food in the interior areas include rice, noodle, fish, meat, local vegetable dishes and fresh fruits. In the city, you can easily find restaurants catering to different tastes such as Japanese, Chinese, Italian, Korean, Indian, Western and many more. Fresh seafood is the most popular menu selection and it is widely available in the city.

8. Will we be allowed to opt-out of sightseeing?

YES, but because we work as a team, please be in touch with our tour consultant team in advance, so arrangement can be made with our operation team.

9. How will free-time activities be handled? Will I have free time?

Your guide is a great resource for free time options. If you wish to have free-time activities arranged in advance, please contact us directly through email.

10. May I smoke on tour?

Please be advised that smoking is STRICTLY PROHIBITED during all tour.

11. Is there a 24 hours hotline for me to call during an emergency?

During an emergency you may contact us via our 24 hours hotlines

Emergency Contact
+6088 438 300
+6013 8002198
+6012 2001527
(Kota Kinabalu)
+6089 663 210
+6013 8009946
+6013 811 4019 or
+6019 589 8211

12. What is the Internet access like?

All major towns in Borneo have internet access. Coverage and speeds in rural areas are patchy. Restaurants, cafes and fast food joints often have Free Wi-Fi. There are some hotels in Borneo that still charge a fee for in-room internet access. However, internet access is often free in hotel lobbies and certain public areas. Sukau Rainforest Lodge has free lounge and in-room Wi-Fi for all guests. Internet speeds in Borneo are generally slow to medium.

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