Mike & Nadine
I booked a 3-day tour from Sandakan with stay at the Sukau Rainforest Lodge. I could not be happier with the service we received. From the email communication, which was prompt and helpful, to the final drop off at the airport on departure, all the staff were supremely efficient.
Our early morning flight from KK to Sandakan was delayed 2 hrs. Our guide, Marty, explained when he collected us from the airport that we would switch our day 1 and day 3 itineraries, since we had now missed the chance to see the feeding of the orangutans at Sepilok. Not only that, even though I booked an overland trip to Sukau each way, they gave us a free upgrade to the speedboat on the way there.
At the lodge, we were cared for very well and always told where to be and when for the next excursion. Marty was very knowledgeable and passionate about the fauna in Borneo and could answer any question we threw at him. He was as excited as we were to encounter a couple of Pygmy elephants on our last evening river cruise just 10 mins from the lodge. Definitely recommend this company - they are a professional outfit.